Refund policy
Return & Refund Policy
At DIVINITY, every order matters. If something isn't right with your purchase, we're here to help.
Returns
We accept return requests within 14 days of delivery.
To qualify for a return, items must be:
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Unworn, unwashed, and in their original condition.
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Free from stains, odors, damage, and signs of use.
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Returned with original tags and packaging, where supplied.
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Accompanied by proof of purchase.
To request a return, email divintyclothingbrand@gmail.com with your order number and reason for return.
Please wait for return instructions before sending anything back.
Exchanges
Exchanges are subject to inventory availability. Because DIVINITY releases clothing in limited quantities, we cannot guarantee that an alternate size or color will be available.
If your preferred replacement is unavailable, you may request a return under this policy.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs of the issue.
We will review the situation and provide an appropriate resolution, including a replacement, return, or refund where applicable.
Return Shipping
Customers are responsible for return shipping costs for discretionary returns, including size or preference changes, unless otherwise agreed.
If an item arrives defective or we ship the wrong product, DIVINITY will cover reasonable necessary return shipping costs.
Refunds
Once your return has been received and inspected, we'll notify you whether it has been approved.
Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.
Original shipping charges are generally nonrefundable for discretionary returns.
Customer Support
For return inquiries, email:
divintyclothingbrand@gmail.com
Nothing in this policy limits your rights or remedies under applicable law.